Customer Service Manager and Telephone Credit Card Sales
Work from Home Office for an ethical and reputable Australian Company
Absolute Soul Secrets is a leading worldwide psychic network with 19 years experience setting a high standard in the delivery of metaphysical services. We are looking for a bright and bubbly telephone booking manager within commuting distance of the beautiful Gold Coast in order to attend occasional company events. This person will believe in the provision of psychic services with integrity and seek to make a positive difference in the world.
The role involves taking telephone bookings for our team of phone psychics. We have Sunday mornings and fill in shifts currently available working from home. The successful applicant will be an independent contractor and we ‘foresee’ an increase in available work in the near future if you’re interested. This business is constantly expanding and we will be introducing new customer offerings including sms psychic chat.
Key responsibilities include:
- Provide outstanding customer service to our clients using our Credit Card service
- Process credit card payments promptly and accurately
- Promote our psychic services
- Develop strong relationships with our psychics on your shift ensuring a welcoming and supportive environment
- Submit shift reports to our Administration department
- Promote additional products and services when required
- Efficient management of psychic bookings using our proprietary booking and payment system
- Minimum 2 years experience within a customer service role handling a high volume of incoming calls
- Clear and attractive phone manner
- Experience utilising IVR/Computer Telephony Integration systems highly regarded
- Previous call centre experience also highly regarded
- Ability to work varying shifts, Sunday morning and fill in shifts
- Previous experience handling customer orders/enquiries/complaints
- Excellent computer skills, comfortable learning new systems and troubleshooting issues
- Demonstrated ability to show empathy and sincerity to both clients and psychics
- Ability to learn quickly the services and products our company offers
- Self-motivated and resourceful with the ability to identify and solve problems in a diplomatic fashion
- Have a home office including landline phone, reliable internet connection, laptop/desktop and back-up solutions
- As an independent contractor, you must have your own company
* An interest in metaphysics and making the world a better place.
* Mature attitude.
Please forward your resume with contact details of referees. Interviews will be conducted on the Gold Coast.
This opportunity closes April 21, 2019. Trust your intuition and apply today!