1. General
Absolute Soul Secrets recognises the importance of your privacy. We understand your concerns about the security of your personal information. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000. We’re committed to adopting the highest standards to safeguard your personal information. The following outlines how we collect, use and disclose your data:
2. What Personal Information does Absolute Soul Secrets collect and why?
(a) When creating a membership
If you create a membership account with Absolute Soul Secrets, we may require you to provide certain information. You may need to supply your name, address, email address and telephone numbers.
Absolute Soul Secrets collects this personal information about you to provide you for marketing and promotional purposes only. If you do not wish to receive any marketing or promotional material from Absolute Soul Secrets or its partners, you can notify Absolute Soul Secrets that you wish to opt-out of receiving this material by sending an email to [email protected] or, if you receive an SMS promotion, simply reply with a “STOP” message.
(b) When purchasing goods and/or services
Absolute Soul Secrets collects personal information in several ways directly from its online visitors. This occurs when they order for themselves, purchase a gift voucher or when they register for a service offered.
In alignment with Australian Privacy Principles, if an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping address(es), credit card billing address(es) and birth date so that we can process and fulfill your orders. Credit card details are entered directly into our payment partner’s systems and are neither transmitted nor held onto in the Absolute Soul Secrets systems. Any further information will only be done with your explicit consent. All details collated, including your name and password allow us to process your order. However we will supply our delivery company with your address and name to complete the delivery process. In this circumstance we will ensure that the third parties involved will uphold your privacy.
Any links to other websites on Absolute Soul Secrets are not included under our privacy policy. And we do not disclose any identifiable personal data to any other company or third party.
3. How Absolute Soul Secrets may use your Personal Information
In accordance with Australian Privacy Principles, the personal information you provide Absolute Soul Secrets may be used for a number of purposes connected with our business operations, which include:
- providing you with goods and services;
- marketing our products and services generally;
- providing individuals with information about promotions, as well as other marketing activities of Absolute Soul Secrets and its partners;
- carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.
We will not use your information for purposes other than described above unless we have your express consent or there are specified law enforcement or public health and safety reasons which require us to do so.
4. Sharing your Personal Information
According to Australian Privacy Principles, we will not disclose your personal information to third parties, other than those partners of Absolute Soul Secrets who provide technical services such as telecommunications or transaction processing, who have agreed to keep the information confidential, and who are subject to legal obligation to protect your personal information.
In compliance with the Privacy Act 1988, SPAM Act 2003 and Mobile Premium Services Code, Absolute Soul Secrets will not hold any of your personal information for a time period in excess of that expressly stated in the relevant codes and legislation.
5. Security of your Personal Information
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
Absolute Soul Secrets will take all reasonable steps to let you know, generally, what sort of personal information we hold, for what purposes and how we collect, use and disclose that information.
Upon your written request, Absolute Soul Secrets will provide access to your personal information we hold, except in certain prescribed circumstances, including emergency situations, specified business imperatives and law enforcement or other public interests.
6. GDPR – Additional Information for European Union (EU) Visitors
If you are located in the European Union, the General Data Protection Regulation (GDPR) grants you certain rights regarding your personal data.
Legal Basis for Processing Personal Information:
We process your personal data under the following legal grounds:
Your consent (e.g. for marketing communications or cookie use),
Performance of a contract (e.g. when purchasing services),
Compliance with legal obligations, and
Our legitimate interests (e.g. maintaining website functionality and improving user experience).
Your Rights Under the GDPR Include:
The right to access the personal data we hold about you,
The right to correct or update inaccurate or incomplete data,
The right to withdraw consent at any time (where processing is based on consent),
The right to request deletion of your data (“right to be forgotten”),
The right to object to or restrict how we process your data,
The right to data portability (to receive your data in a commonly used format),
The right to lodge a complaint with a supervisory authority in the EU.
Cookies and Tracking:
We use cookies and similar technologies (such as Google Analytics) to analyse website traffic and enhance your experience. EU visitors will be shown a cookie consent notice and can choose to accept or decline non-essential cookies. You can also adjust your cookie settings through your browser at any time.
Data Transfers Outside the EU:
Your information may be transferred to and stored in countries outside the European Union, including Australia. We take all reasonable measures to ensure that your data is handled securely and in accordance with applicable data protection laws.
7. How to Contact Us
If you have any queries or concerns, please contact our privacy officer by completing the form on our Contact Us page.
