General Terms and Conditions

1. Who We Are

Absolute Soul Secrets aims to provide useful, practical information, assisting those people intent on developing and raising the evolution of consciousness.

This site is also intended to act as a catalyst for your thinking, to bring up new ideas that will aid your spiritual journey and quicken your spiritual step. We also sincerely hope you will have fun while visiting. You may have some suggestions that will make your visit a more informative and pleasant experience. If you have any suggestions in this regard, please email us and let us know.

2. Description of Services

The Services include by way of example:

  1. The information provided on this website;
  2. Phone psychic readings;
  3. Psychic SMS Text readings;
  4. Psychic, clairvoyant and tarot readings;
  5. Reports e.g. numerological and astrological;
  6. Horoscopes;
  7. Spiritual healing;
  8. Services provided via e-shop.

3. Acceptance of Terms and Conditions

It is a condition of accessing and using the Services that you acknowledge and agree to comply with these Terms and our Privacy Policy (your agreement).

  1. Absolute Soul Secrets may change its Website and/or the Terms, including terminating the Services, so you should check the Terms from time to time for any changes. If you do not agree to these Terms you must immediately terminate your membership by sending an email here. If you choose to continue to be a member of our Website, you agree to any new Terms.
  2. Absolute Soul Secrets is committed to a world without violence, including verbal and physical. We believe that everyone has a right to live without abuse. Clients/Members who engage in any abusive or threatening language or activity to any of our contractors may have their access restricted to our service at any time, without notice.
  3. Please go to our Psychic Reading Prices for more information. When our psychics read, a psychic should be in an altered state of consciousness which, by its very nature is outside time. Consequently, the responsibility for time keeping rests with the customer and not the psychic. This ensures you receive the best possible flowing and focussed reading for you by the psychic.
  4. At our discretion, clients may have their speaking time with our psychics limited (Block Time) without notice.

4. Membership Rules

  1. An Absolute Soul Secrets member may not have more than one active membership, whether this is by a different name, email address, or an alias. If you breach this condition, you may be liable for the recovery of any benefits obtained this way, such as Gift Vouchers / Gift Certificates, promotional benefits and discounts and the total value of these benefits.
  2. Membership accounts are non-transferable. You may update, edit or terminate your membership account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times.
  3. As an Absolute Soul Secrets member, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your membership account and password.
  4. As an Absolute Soul Secrets member, you warrant you are not from a country, state or province that may prohibit astrological and/or esoteric content, reports, information and access to telephone, live chat or email consultations.

5. Privacy Policy

Any information collected and used by Absolute Soul Secrets is used as set out in our Privacy Policy and you hereby agree to accept those terms as if they were apart of these.

6. Intellectual property

Copyright in the website pictures and in the Absolute Soul Secrets website is property of Absolute Soul Secrets. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Absolute Soul Secrets and third parties. This property may only be used for the purposes of browsing the Absolute Soul Secrets website and acquiring goods and services of Absolute Soul Secrets.

7. Purchasing Goods and Services

  1. Your role
    If you purchase goods and services from Absolute Soul Secrets or create a membership account with us, we may require you to provide your name, telephone number, address, email address or other details (“customer information”). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Absolute Soul Secrets with current, complete and accurate customer information when asked to do so by the website or a contractor of Absolute Soul Secrets. All care is taken to ensure that the Absolute Soul Secrets website and data transmissions are free from viruses. However, it is your responsibility to scan any data or websites for viruses. The purchase of goods and services is restricted to individuals of 18 years of age or older. Individuals under the age of 18 may have purchases made on their behalf by a parent or guardian or with express consent.
  2. Security
    Using our online ordering system provides you with a safe method of ordering. Our credit card processing system uses the latest SSL secure connection technology, which encrypts the information so it is protected from unauthorised use. Your payment details will be verified and authorised when you place your order. In the case of products and services, your payment will be debited from your account before we send the goods or supply services.
  3. Product Information
    Prices of goods and services, postage and handling fees, and other charges displayed on the Absolute Soul Secrets website are current at the time of display. These prices are subject to change without notice. While there are not likely to be discrepancies with product descriptions and pricing, we are unable to warrant that product descriptions or other content of the website is provided accurately, current or error free upon its addition to the website.
  4. Placing and Accepting Orders
    Orders will not be dispatched until payment in full has been received and Absolute Soul Secrets is satisfied with the integrity of the order. Please note Absolute Soul Secrets is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer from yourself to enter into an agreement with us. We will email you an Order Confirmation for the sole purpose of confirming the details of your order. Please note that our Order Confirmation does not constitute an acceptance of your order or reflect the status of your order in any way. For SMS purchases see Clause 9 below.
  5. Payment
    All prices shown on the home page are in the currency of the country selected by you or automatically detected. All transactions through our online shopping facility and over the phone are in Australian Dollars (AUD$). Phone Calls are billed to your credit card at a rate of $2.49 per minute from a landline and $2.97 per minute from a mobile phone to Australian residents. Credit Card Calls with our Customer Service Booking Managers have a minimum billing time of 15 minutes. Where payment for a psychic reading is declined due to insufficient funds, Absolute Soul Secrets reserves the right to attempt to secure the outstanding funds, from another credit card, on that client’s member record.
  6. Cancellation by Us
    We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms of Sale herein, we will not be held liable for loss or damage arising from the exercising of these rights.
  7. Cancellation by You
    If you need to cancel an order, please contact us immediately on 02 6653 6028 or [email protected]. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchange.
  8. Delivery
    i) Enter the correct email address details at the time of ordering. Should you enter the wrong address, please advise us immediately. We will provide you with an estimated date for delivery of all services. While we make every effort to deliver by this time, all dates specified are estimates only. For SMS purchases see Clause 9 below. We have aligned ourselves with delivery companies who we believe will do their best to deliver products by the estimated delivery date.
    ii) It is the responsibility of the customer to inform Absolute Soul Secrets if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the delivery company to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
    iii) Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched solely at our discretion.
    iv) Without limiting the effect of any of our other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery, you agree that a late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
    v) Without limiting the effect of any of our other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
  9. Psychic SMS Text
    i) Absolute Soul Secrets undertakes responsible action to ensure delivery of SMS text messages. There are however, some circumstances where SMS text messages may be delayed or not delivered, which are outside the control of Absolute Soul Secrets. Reasons for delivery delay or failure include but are not limited to difficulties with technology, equipment failure, the receiving device maybe switched off or not working properly, the destination number is invalid or the device may have full storage. Furthermore, the destination number maybe invalid or barred to SMS. The client maybe overseas and relying on an overseas carrier to deliver the message but it may fail to do so. Local telecommunications carriers may also experience complicated technical difficulties delaying or failing to deliver text messages. Often several telecommunications companies may be involved in delivery of SMS text messages and it is impossible to ascertain at what part of the delivery mechanism, the delivery fails or is delayed. Absolute Soul Secrets therefore gives no warranty as to timeframe SMS text messages may take to be delivered.
    ii) Our Psychic SMS Text Service is not intended to replace phone psychic readings. SMS text is intended for quick, short answers of a general nature only. Particularly sensitive or important matters are not suitable for SMS and we recommend a phone reading in these cases. Due to the nature of transmission and the fact that SMS texts are a very truncated form of communication, we do not give any warranty as to the accuracy or suitability of SMS text to provide suitable guidance for your situation. If you have any doubts about the suitability of SMS text for your situation, please use our phone psychic reading service which will provide caring, non-judgmental spiritual guidance more suited to your needs.
  10. Purchase Receipt
    Your purchase receipt appears as the charge on your credit card statement from Universal Readings.

8. Right of Refusal of Service

Absolute Soul Secrets and its contractors reserve the right to refuse service to any customer at their sole discretion, subject to Queensland, Australia law.

9. Limitation of Liability

Any liability of Absolute Soul Secrets or its authorised representatives in connection with goods or services supplied by us to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Absolute Soul Secrets limited to:

  1. In relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
  2. In relation to services, the supplying of the services again or the payment of the cost of having the services supplied again
  3. These Terms and Conditions are governed by the laws in force in Queensland, Australia and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Queensland, Australia and any courts, which may hear appeals from those courts.

10. Disclaimer

  1. Absolute Soul Secrets has a psychic network of independent contractors. We do our best to ensure all our psychics are professional psychics. However, we make no warranty about their skill.
  2. While we endeavour in every way to provide accurate informative material on this site, in reports and during readings, we cannot and will not be held responsible for your use of such information and material. Your life is your responsibility and you are the architect of your own life. All readings, reports and information are given as guidance only. You must make your own decisions and consult the relevant professionals for professional matters such as medical, legal, financial, psychological and otherwise.
  3. Absolute Soul Secrets will not be liable for any damages, loss or injury that accompany or result from your use of this site.
  4. Absolute Soul Secrets is not liable for your inability to process any transactions due to transmission problems and assumes no liability for any data loss, delay in receiving or damage during the transmission of services e.g. your mobile drops out while on a premium rate call. You agree that Absolute Soul Secrets has no responsibility or liability for the transmission of content by this service, other than above.
  5. To the fullest extent permitted by applicable law, Absolute Soul Secrets disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Absolute Soul Secrets makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.
  6. You expressly acknowledge and agree that Absolute Soul Secrets does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and Absolute Soul Secrets is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.
  7. You further acknowledge and agree that, subject to the section dealing with “Limitation of Liability”, Absolute Soul Secrets will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website Absolute Soul Secrets.

11. Indemnity

You will indemnify Absolute Soul Secrets, and all contractors and contractors associated with Absolute Soul Secrets against any legal action including claims, demands, damages, responsibility, costs or expenses including legal fees that may be incurred due to using our Website, Service or any information published on that Website or someone else using your membership, or if you cannot, for whatever reason, use our Website.

12. Laws that Apply

These terms are governed by the laws of Queensland, Australia and you agree to follow these rules. Even if a Queensland court agrees that some part of this Agreement is not valid, the rest of the Agreement will remain valid.

13. Complaints, Ideas or Suggestions?

Any ideas or suggestions you may offer may be utilised and they will automatically become the property of Absolute Soul Secrets. If your intention is for us to use your suggestions, then please write to us here at PO BOX 3386 Burleigh Town Queensland 4220.

If you have any complaints regarding our service please email us on [email protected] or complete a Contact Us Form on our website.

Customer care is available 6:00am – 1:00am AEDT for Australia 1300 934 733, New Zealand 0800 934 733, USA 1 888 934 5669, UK 0800 206 2288, Singapore 3158 4438, Hong Kong 5801 4446.


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